Refund & Returns Policy — Dell’Arte Kitchen and Bath Remodeling

This Refund and Returns Policy explains how return requests and refunds are handled for purchases made through the Dell’Arte Kitchen and Bath Remodeling website.

30-Day Return Window

Customers may request a return within 30 days of receiving an order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or order confirmation must be provided

Returns must be approved by customer support before the item is sent back.

How to Request a Return

To request a return, customers should contact support and provide:

• Order number
• Product name
• Reason for the return
• Photos of the item if it is damaged or defective

Return requests can be submitted to:

Email: support@dellartecabinets.com

Once the request is reviewed, return instructions and the return address will be provided.

Return Shipping

Customers are generally responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Customers are encouraged to use a trackable shipping method when returning products.

Return shipping costs are not refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If an order arrives damaged, defective, or incorrect, customers should contact support within 48 hours of delivery.

Please include:

• Order number
• Photos of the damaged product or packaging
• A brief description of the issue

After review, the support team will assist with a replacement, exchange, or refund where appropriate.

Refund Processing

Once a returned item is received and inspected, approved refunds will be issued to the original payment method.

Refund processing typically takes 5–10 business days, depending on the customer’s bank or payment provider.

Customers will receive confirmation once the refund has been issued.

Non-Returnable Items

The following items may not be eligible for return:

• Used or installed products
• Items returned after the 30-day return window
• Products not returned in original condition or packaging
• Clearance or final sale items marked as non-returnable

Exchanges

If a customer would like to exchange a product, they should contact customer support. Exchange requests are handled based on product availability.

Contact Information

Dell’Arte Kitchen and Bath Remodeling
1 Tech Vly Dr
Westford, MA 01886
United States

Phone: +1 774-615-6282
Email: support@dellartecabinets.com